Return Policy

Return Timeframe

At VacuumFolk.com, you have a 60-day window from the date of delivery to initiate a return. We want to ensure your satisfaction with every purchase, but we understand that sometimes things don’t work out.

Eligibility Criteria

To be eligible for a return, the item must meet the following conditions:

• The item must be unused and unopened.
• It should be in the same condition that you received it.
• Retain the original packaging to ensure the item is protected during transit.

Initiating a Return

Download and Fill Out the Return Form: You can find the return form on our website. Please fill it out completely and include it with your return package to help expedite the process.

For Defective Products: If you’re returning an item due to a defect, incorrect product received, or shipping damage, please provide a detailed description of the issue on the return form.

For Customer Remorse: If the item didn’t meet your expectations, or if it wasn’t as you envisioned, we ask that you note this on the form. Your feedback is valuable to us.

Product Condition for Returns

We only accept returns for products in new, original condition. This means the item must be returned with all original packaging intact.

No Restocking Fees

We strive to keep the return process straightforward and hassle-free, which is why we do not charge any restocking fees. You will receive a full refund of the product price, ensuring a worry-free shopping experience.

Responsibility for Return Shipping Costs

The customer is responsible for return shipping costs, irrespective of the reason for the return. This includes returns due to defects or customer remorse.

Refund Procedure

Inspection: Each returned item undergoes an inspection upon arrival at our facility.

Refund Issuance: If the return is approved, we will issue a refund to your original payment method in USD.

Additional Details

• Exchanges: At this time, we do not offer direct exchanges.
• Return Method: Please send returns via mail.
• Refund Timing: Refunds are typically processed within 10 business days after we receive the returned item.
• Currency: All transactions and refunds are processed in USD. Your bank or credit card issuer will convert the refund to your local currency.
• Return Label: You can download and print the return label from our website.

Policy Compliance

Our return policy is designed to be fully compliant with U.S. consumer rights and regulations, ensuring a fair and transparent process for our customers.

For any questions or assistance with your return, our customer service team is here to help. Contact us at support@vacuumfolk.com. We’re committed to making your experience with VacuumFolk.com as pleasant and hassle-free as possible.